Refund policy

Return & Refund Policy

Changed your mind? You can return unused items in their original packaging within 30 days of delivery for a refund or exchange.

How it works:

1. Contact us first through the Contact page — please don't ship anything back before we confirm.
2. Once we receive and inspect the returned item, we'll notify you by email.
3. Refunds go back to your original payment method within 7 business days.

Please note:

• Items should be unused and in original condition. For hygiene and safety reasons, we can't accept returns on items that have been used.
• If your item arrives damaged or something's missing, let us know within 7 days of delivery (photos help!) and we'll make it right — replacement or refund, your choice.
• Return shipping costs are the customer's responsibility unless the return is due to our error.
• If an exchange isn't possible due to stock, we'll offer a refund or alternative.

We aim to reply to all return requests within 3–5 business days.